HIRE FAQ's

How long is your hire period?



Can we view your items available for hire?

How do I secure a booking?

Do I need to clean items before returning them?


 

Do your prices include GST?



Do you offer a delivery and pickup service?

What happens if items are damaged or lost while out on hire?


I saw the exact same item advertised with another Auckland based hire business at a lower cost.
Will you match their price?

What is your cancellation policy?

Generally speaking a 3 day hire period applies to all hired items that fall under our hire gallery. However should you require a slightly longer hire period, we would be more than happy to extend this for you if items are available during that extended period of time.


To keep costs to a minimum, we do not have a show room, however we are more than happy to accommodate private viewings at a time that suits.To secure a booking, a 25% deposit is required.

To secure a booking, a 25% deposit is required.

Yes please. All items must be returned in the same condition that they were hired in. This means wiping down surfaces (tables/chairs) and reporting any stains/damage to any hired items. Please do not attempt to wash any soft furnishings (specifically cushion covers) as this may worsen any stains. Significant staining may result in an additional laundering fee.

Yes, all of Just Hitched prices are quoted inclusive of GST. We believe in providing our customers with all the information upfront, rather than adding on taxes later. Please be aware of this when comparing our prices to a competitor's quote, as some businesses quote exclusive of GST to make their appear cheaper.

We sure do, for an accurate delivery quote please contact us directly.



All hired items are applicable under the Terms and Conditions of Hire and are your responsibility. If items are damaged and can be fixed, the total cost of this is required. If damage is irreversible which mean the items would not be acceptable for hire, the replacement cost is required.


Of course we will. The Just Hitched team conducted thorough research during our startup stages and continue to monitor the local market and have priced our hire items below that of our competitors. If you find an Auckland based hire business with the same item at a lower price we will beat them by 10%.



If a customer cancels a booking, whether they receive a refund depends on when the cancellation occurred:
• Customers will receive a full refund if they cancel more than 60 days in advance of the booked date.
• Customers will receive a 50% refund if they cancel more than 30 days but less than 60 days of the booked date.
• Customers will receive no refund if they fail to cancel within 14 days of the booked date.
Exceptional circumstances for Customers: If you need to make a cancellation due to exceptional circumstances, and the standard cancellation terms mean that you will not receive a refund, please contact the Just Hitched team at inquiries@justhitched.co.nz at your earliest convenience and explain the situation to us. We may decide that a full or partial refund should apply in your case.


SLUMBER PARTY/GLAMPING FAQ's

How much space do I require for a slumber party or glamping setup?

 


 

What is your slumber party hire period?
 

Why do you charge a travel fee?



Are your tents waterproof?

 

How long does it take to setup?


What happens if it rains in terms of glamping & bell tent slumber parties?



What is included in each slumber party?

Is bedding cleaned after each slumber party?

 
What is glamping?

Each teepee is 100cm x 100cm (180cm long with mattress). We can arrange the teepees in many configurations to make them fit together in any space. If you are unsure, please let us know the space available and we can see what we can come up with. 
For our outdoor slumber parties and glamping services, please allow at a minimum a flat grassed area of 8m x 8m.
 

The Just Hitched team are pretty flexible and aim to work in with each customers specific time requests. However generally speaking, the hire period for our slumber party setup is 18-24 hours. Setup usually begins mid-day and we return the following morning to pack down.
 

Because we service such a large area (Auckland/Waikato & Bay of Plenty) we decided rather than hiking up our prices for everyone to incorporate travel charges, we would keep them low and work on a travel rate for each location. This means the closer to us you are, the less you pay.

Our outdoor slumber party/glamping tent is fully waterproof and holds up well in moderate rain. However our indoor teepee tents are not waterproof and are intended for indoor use only. If you are concerned about the weather please contact us to discuss.

It depends on how many guests and tents are needed. We generally allow 1 hour to set up 6 teepees, beds and bedding plus decorations. For our outdoor slumber party, please allow 1.5 hours.
Our honeymoon suite requires a great deal of love and attention so please allow 2-3 hours for setup (including hot tub).


The glamping tents are pretty water tight and stand up well in moderate wind conditions. We do however understand that glamping and outdoor slumber parties during wet and windy weather can be less enjoyable. If the weather isn’t looking flash, we will offer to reschedule to another date or if preferred we can offer a 50% refund. If our indoor teepee setups are available on the date, we can also look at switching to this with the add on elements of the bell tent slumber party.

All items listed on our packages page, including assembly, styling and laundering of linen used.

 Absolutely. With a career background in nursing and health care, we place a strong emphasis on hygiene practices. All linen are laundered after each use and finished with a hospital grade spray disinfectant. If any linen is soiled, the hiree is responsible for its full replacement costs.

The Just Hitched team understand the term 'glamping' to mean 'glamorous camping'. To us that means honoring the traditions of camping  (sleeping under canvas, going off grid, cooking on the bbq & using fire to heat the outdoor hot tub) while maintaining high levels of comfort (inner sprung mattress with quality linen, a wood fired hot tub and boutique decor to compliment a romantic atmosphere)